Riccolo Care
Client support for smarter living.
Access support, report issues, request works, view maintenance and manage your Riccolo aftercare.
First login
Set your new password.
For security, please change the temporary password provided by Riccolo before accessing your portal.
Riccolo Care
Home
Welcome
Username
What do you need?
Choose the type of request and complete the short form.
Report an Issue
Book Works
Technical Support
For app usage, scene guidance, diagnostics, network checks or deciding whether a visit is needed.
Maintenance Book-In
Your Tickets
Open requests and recent submissions.
Maintenance
Your annual visit and care plan details.
Current Plan
Not active
Your active care plan will appear here once assigned.
Annual Visit
Not scheduled
Care plan customers receive an in-person annual visit where included in their plan, covering checks, minor adjustments and recommended changes where appropriate.
Included Review
System check
App access, keypads, scenes, remotes, network basics and supported remote tools can be reviewed during the visit.
Contact Riccolo
For anything urgent, call directly.
Admin
Manage customer care plans and maintenance dates.
Create Customer User
Create a customer login. The customer will use the username only, then change the temporary password on first login.
Danger Zone
Delete this customer login and associated app records. This cannot be undone.
How this works
Set a client as Active when their plan is paid and live. If payment stops, change the status to Suspended, Cancelled or Expired. The customer page will no longer show the plan as active.