Riccolo Care
Client support for smarter living.
Access support, report issues, request works, view maintenance and manage your Riccolo aftercare.
First login
Set your new password.
For security, please change the temporary password provided by Riccolo before accessing your portal.
Riccolo Care
Home
Welcome back
Your home technology, supported.
Remote Support
Riccolo can provide remote assistance for supported systems where remote services have been configured. Some issues may still require an on-site visit.
Report an issue
Tell Riccolo what is happening. Screenshots, photos and videos can be added later once file storage is enabled.
Request remote support
Remote Support does not mean permanent open access to the property network. It is a support request that lets Riccolo choose the correct method: app guidance, screen-share, supported system diagnostics, manufacturer tools or a site visit.
Book works / request additions
Request new install items or changes. Riccolo will review the system and confirm pricing before work is booked.
Maintenance
Care Plan Review
Renewal date will appear here once connected.
System Health Check
Review app access, keypads, scenes, remotes, network basics and supported remote tools.
Recommended Actions
Any recommended upgrades or remedial works can be added to a booking request.
Documents
Handover notes, care plan documents, guides, network notes and system information can be stored here.
Contact Riccolo
Admin dashboard
This is the starting point for Riccolo staff to see incoming tickets and requests. It will show real data once Supabase is connected and your user role is set to admin.